Splash Privacy Policy
At Splash, we respect your privacy and are committed to protecting your information. This policy explains how we collect, use, and safeguard your information, including details about our SMS messaging program.
1. Data Collection: We collect personal information, such as your name, email address, and phone number, when you create an account, contact us, or otherwise interact with our platform. We may also collect usage data and device information to improve our services and user experience.
2. Data Usage: Your information is used to:
Deliver and maintain our services
Provide customer support and troubleshooting
Send account-related updates, onboarding guidance, and billing noticesImprove your experience with our platform
We do not use SMS for marketing or promotional purposes.
3. Data Sharing: We do not share, sell, or rent your personal information — including your mobile opt-in and consent information — with third parties for marketing purposes. Mobile opt-in data is never shared with anyone for any reason outside of delivering SMS communications you have agreed to receive.
4. SMS Messaging Program: By providing your phone number and opting in (via our Contact Us form), you consent to receive service-related text messages from Splash . These messages may include onboarding help, account notices, billing reminders, and other operational support.
Message Frequency: Varies based on your interaction with our team (no recurring marketing messages)
Opt-Out: Reply STOP at any time to unsubscribe
Help: Reply HELP for assistance
Fees: Message and data rates may apply
5. Location Data:
Splash may collect and use location data from authorized mobile app users, including precise location data, to support technician route tracking, job-site visit verification, dispatch visibility, arrival status updates, weather, maps, route context, and nearby job-site information.
When route tracking is enabled, Splash may collect location data while the app is open, running in the background, or closed. This helps businesses verify service activity, coordinate technicians, and keep customers informed about service progress.
Location data may be transmitted to Splash servers and may be visible to authorized users within the customer’s organization, such as dispatchers, managers, and administrators. We do not sell location data or use it for advertising.
We retain location data only as needed to provide the service, support business records, troubleshoot issues, comply with legal obligations, and maintain security. You may request access, correction, or deletion of your information by contacting hello@splash.app
6. Data Protection: We use industry-standard security measures and strict internal policies to protect your data from unauthorized access, modification, or disclosure.
7. Your Rights: You can request access to, correction of, or deletion of your personal information at any time by contacting us at hello@splash.app
8. Policy Updates: We may update this policy from time to time. If changes are made, we will post the updated policy on our website and, where appropriate, notify you by email.
9. Contact Information
For questions about this policy, contact: 📧 hello@splash.app